London Teak wants your experience to be both positive and rewarding. The satisfaction of owning fine teak furniture begins with exceptional customer service and ends with pride of ownership. We hope this enhancement to your outdoor living is made that much grander by our attention to fine detail.
It requires a certain calibre and mindset to ensure success in the nitch market of selling luxury grade teak furniture. We feel our success stems from our ability to offer you the very finest experience your investment can offer.
Pledge To Phenomenal Service
We anticipate you will love your new London Teak furniture and find our customer service to among the best in the world. We hope you will let us know what we may do to make your purchase a splendid one. Our goal is to provide you with the kind of quality teak products and services that you would expect from a name like London Teak.
Limited Lifetime Warranty
All of our teak furniture products include a Limited Lifetime Warranty from manufacturer's defects unless otherwise specified. We take pride in the quality and craftsmanship of the teak furniture we offer and we are certain you will discover discover pride of ownership as well.
Warranty Claims Process
In the remote chance you believe your product has a manufacturing defect, please forward us digital images by email. If you do not have the capacity to send us images via email, you can mail us pictures taken with a disposable camera. We will need to be able to clearly and visually determine the exact piece(s) you are identifying and the defects you are attempting to portray.
In the event that your product was damaged to something other than a manufacturing defect, we still encourage you to contact us. We might be able to supply you with replacement parts at a nominal cost.
Please note and understand that we are not under the obligation to supply the cost of labor to make repairs to any teak furniture item, whether under warranty or otherwise. We are only obliged to cover the cost of replacing the defective part in accordance with our warranty. The cost of shipping and handling is not included in our warranty.
30 Day Money Back Guarantee
We are confident that you will love your new teak furniture so much that we are proud to offer a 30 day money back guarantee. We will reimburse you 100% of the purchase price of the product that is returned to us by you, less all shipping costs incurred. Please note you will need to make arrangements to return the products to the facility we specify. Products must be returned in original packaging and in new condition. Any products that show wear, damage or are affected by rain or other types of weather may not be returnable or refundable. Please take care to protect the products if you think you might need to return them. Our 30 day money back guarantee begins on the day from the first day of delivery.
